Purchase & Refund Policy

Payment

When placing an order online, you may use the following payment methods:

• Visa
• MasterCard
• American Express*
• debit cards with the MasterCard or Visa logo.

*Use of American Express may incur additional surcharge

We accept credit cards issued from countries where we deliver. We do not accept cheques, cash, money orders or COD as payment. As soon as you submit your Order and the payment is authorised by your card issuer or financial institution, we will process your payment. Payment must be cleared before your Order will be despatched for shipping. Your card issuer or financial institution may charge you an international transaction fee up to 3% of the total order value. This fee will either show in your statement as a separate item or be included in the transaction amount.

PLEASE NOTE:

The account used for payment must be able to be verified through one or more credit card verification companies. If your account is unable to be verified, the order will be cancelled and you will be notified.

Refund Policy

Our refund policy:

Under the Trade Practices Act 1974 you may seek a refund if goods:

• are or become faulty through no fault of your own
• are not fit for a stated purpose or a purpose you made known to our staff
• don’t match our description or sample
• have defects that were not obvious or we did not bring to your attention.

However, the goods must be returned within a reasonable period (30 days) and you will be asked for proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault. If you prefer an alternative to a refund, we can arrange for goods to be exchanged or repaired. A store credit may be offered at our discretion. Please choose carefully as you are not entitled to a refund if you simply change your mind. Keep your receipt as proof of purchase.

NO refund is available for any type of epar.com.au, epartee.com, eparusa.com or any other platform or site access purchased from e-par Pty Ltd. Access to these (and any other platforms or software administered by e-par) platforms immediately exposes the purchaser the content, intellectual property and documentation owned by e-par Pty Ltd and provides no avenue for refund under these terms. By accepting the E-par Pty Ltd End User Licence Agreement upon initial entry into your personal e-par account, you are agreeing to access all environmental documents, templates and resources and other related IP housed within the site and this information is protected under copyright law. This commitment extends to the life of the agreed contract and mandatory annual renewal of membership fees is required over the duration of this contract unless full, upfront payment for access has been paid to e-par Pty Ltd.